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AI Video Reps

Manage, approve and restore client-specific AI video reps, then start a Video meeting or copy its reusable link.

Updated Oct 13, 2026 10 steps 10 questions answeredOpen this page in the platform
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Overview

Manage AI video reps for the selected client workspace. Set their instructions, approve slides, web pages and PDFs, then open a Video meeting or copy its reusable link. Eligible Client Admins and internal admins or executives can manage this work. Demo accounts and impersonation are not supported.

How to use this page

  1. Open AI Video Reps

    Select your client workspace, then open Video, AI Video Reps. Use All reps for active reps, Archived or Removed for inactive reps, and Search reps to filter names in the selected view. The table shows status, material counts and the latest saved date. Select a rep name for Test call, or Edit for Rep instructions. Add AI video rep opens a new setup. The SalesHive workspace offers its sales and investor presets; other clients use custom reps. The former AI Sales Reps and AI Presentations addresses open the same workspace.

  2. Set the rep instructions

    Open Rep instructions. Complete Rep name, Main instructions, Who is the prospect? and Goal for the call. Expand Approved facts and boundaries to enter Facts the rep can use and Unknown or off limits. Review starter wording before approving it. Public HTTPS links pasted into Main instructions are added to Materials when supported; review the resulting list.

  3. Build your slides

    Open Materials and expand Sales deck, then expand a slide. For each slide, complete Title, Visible text and approved facts, and Source for these facts. Use Questions this page answers to record buyer concerns. Optionally upload one PNG, JPEG or WebP image up to 10 MiB and complete Describe the screenshot. The presenter uses approved words and sources, not facts inferred from the picture. Use Add slide, Move up, Remove from draft or Use text only to arrange the story. Keep between 1 and 24 slides.

  4. Add web pages and PDFs

    In Materials, expand Web pages and documents. Complete Page name and Page URL; use Add a page or Remove page to keep up to 12 approved destinations. Use public HTTPS links without credentials. Select Open at call start on one web page to show it when the call begins. Selecting another page replaces that choice; clearing it returns the opening to the first saved slide. Import PDF accepts files up to 10 MB, 12 pages each and three documents. Review Document name, expand every Review page entry and check its image and Approved notes. Notes start with up to 2,000 extracted characters; add your own notes for scanned pages. Remove document removes it from the draft. Save version retains the changes.

  5. Save and approve the setup

    Select Save version in Rep instructions or Materials to save a draft without changing approval. On Test call, Approve setup and start meeting saves any unsaved changes and approves the selected setup before opening Video. Start meeting appears when the selected saved version is already approved. Get meeting link also approves the selected version when needed. In Rep instructions, expand Version history and approval to Review version or Revoke approval. Reviewing alone does not approve a version.

  6. Start a Video meeting with the rep

    On Test call, select Approve setup and start meeting or Start meeting. This opens the normal Video meeting lobby. Complete its device setup and microphone check, then select Join meeting. The configured rep starts when the authorized signed-in host joins and recording is ready. Use the normal Video microphone, camera and sharing controls. Turn rep off stops only the rep; use the meeting controls to leave or end the human call. Check the duration note on Test call: most rep sessions last up to five minutes. When it says the rep runs until you stop it or leave, there is no five-minute cutoff. Recording, access and connection checks still apply. Wait through Connecting... until the rep is ready before speaking.

  7. Create a reusable meeting link

    On Test call, select Approve setup and get meeting link or Get meeting link. Copy the Meeting link into a calendar invitation, or select Start meeting with this rep. Creating the link does not start a call or send an invitation. The rep starts when the authorized signed-in host joins the linked Video call and its recording is ready. Guests join through the normal Video flow. The host can turn the rep off while leaving the human call and recording running.

  8. Review a recorded browser call

    Open a rep and select Recordings. This lists the saved browser-call reviews available in your workspace. Select Review call beside a call to open its video and Call activity. Expand an activity entry to read its details; Go to this moment seeks the video when timing is available. Previous and Next browse ten call reviews at a time. If the video is processing, select Refresh recordings, then Review call again. Select another rep tab to return to setup.

  9. Return to saved work safely

    Use All AI reps to return to the table. If you have unsaved edits, review Leave unsaved changes? before choosing Leave changes. If another window changed the library or an operation could not be confirmed, reload the page and check saved versions and approval before trying again. Draft edits are not autosaved.

  10. Archive, remove or restore a rep

    Open the row Actions menu and select Archive or Remove, then confirm. Both disable the rep for calls while retaining recordings and history. Open Archived or Removed to find it again. Select Restore, then review and approve the restored draft before calls. Inactive reps still offer Recordings; their other setup tabs are disabled until restored.

What the buttons do

All AI reps / Add AI video rep / Edit
Return to the table, create a setup, or open Rep instructions. Selecting an active rep name opens Test call. Review the unsaved-changes prompt when shown.
Test call / Rep instructions / Materials / Recordings
Switch between meeting setup, instructions, materials and saved call reviews. Archived and removed reps allow Recordings only until restored.
Save version
Save the completed draft as a new version without changing the approved version.
Approve setup and start meeting / Start meeting
Save and approve the selected setup when needed, then open the normal Video lobby. Join meeting starts participation; creating the link alone does not start the rep or recording.
Approve setup and get meeting link / Get meeting link
Save and approve when needed, then create or retrieve a reusable Video link for this rep. No invitation is sent.
Version history and approval / Review version / Revoke approval
Inspect a saved version or withdraw approval. Reviewing content alone does not approve it.
Add slide / Move up / Remove from draft / Use text only
Add or reorder slides, remove a slide while keeping at least one, or remove its image from the draft. Save these edits to retain them.
Add a page / Open at call start / Remove page / Import PDF / Remove document
Manage web destinations and PDF materials. Open at call start selects one web page for the opening share; without a selection, the first saved slide opens. Review page images and notes, then save and approve your changes.
Refresh recordings / Review call / Go to this moment
Reload call reviews, open video and Call activity, or seek to an available timestamp. Previous and Next browse ten reviews at a time.
All reps / Archived / Removed / Search reps
Choose the rep status and search names within that view. All reps shows active reps, including drafts.
Actions / Archive / Remove / Restore
Open meeting setup or recordings, disable a rep with confirmation, or restore it as a draft. Archive and Remove retain saved history and recordings.

Common questions

Client workspaces share their rep library and recordings with eligible administrators of that workspace. SalesHive Testing keeps its library separate for each owner. A reusable meeting link lets participants join a Video call; it does not grant access to setup or recordings.
Save version keeps a draft without changing approval. Start meeting and Get meeting link save and approve the selected setup when needed. Ready means a version is approved; Unapproved changes means the latest saved version differs from it. Review the selected instructions and materials before either action. Archived or removed reps must be restored and approved before calls.
Complete the rep name, goal, audience and Main instructions. Every slide needs a title, visible text and source; uploaded slide images need descriptions. Each web page needs a name and supported URL. Imported documents need a name and one to 12 pages. You can keep up to 24 slides, 12 web pages and three PDFs per setup. The library supports up to 20 reps and 100 saved versions per rep. Archived and removed reps still count toward the library limit; restore an existing rep to reuse it.
Complete the Video lobby microphone check before joining and use Retry microphone if needed. During the meeting, follow the device error and use Reconnect microphone or Settings. Wait for recording to be ready before starting the rep. If it cannot start, read the error before retrying. If the call reports that the rep disconnected, the authorized host can select Turn rep on to reconnect. If the previous rep is still disconnecting, wait briefly and try again. If an unusually long response is paused, the rep stays connected. Say Continue or Resume, then ask your question again if needed. You do not need to restart the meeting for this pause. Speaking during an answer stops its queued speech so it does not keep playing over you.
Most AI rep calls last up to five minutes. The Test call tab identifies setups that instead run until you stop the rep or leave the meeting; access, recording and connection checks still apply. The standard voice and video allowances are three each per UTC day. An authorized internal testing workspace can have a higher cap; that does not raise other clients' limits. Separately authorized diagnostic allowances still apply where enabled. Usage is shared within the workspace, so changing hosts does not reset it; Testing libraries remain owner-specific. Call allowances are reserved before browser and voice startup, so a startup failure can still use an allowance. Read the error and saved Call activity before retrying. Only one browser rep call can run in the same library at a time. End the current rep before starting another. Host departure, changed approval, lost access or unavailable recording can stop the rep. Turning it off in Video does not end the human meeting or its recording.
The rep uses your approved facts and sources, acknowledges unknowns, and distinguishes planned capabilities from released ones. During a web walkthrough it also reads page headings, tables, labels, links and control states. It must scroll to show offscreen content; long pages may be read in parts. This page reading does not inspect image pixels or content inside embedded frames, and it omits hidden content and editable values. Supply accurate written facts and screenshot descriptions, then check its answers during rehearsal. Page content does not verify business results, prices or promises; the investor starter does not verify current financial results or fundraising terms.
Start meeting creates or retrieves a reusable Video link and opens its lobby. Get meeting link leaves you in setup with a link to copy. Neither sends invitations or starts recording. Join the meeting to participate; the rep waits for recording. These links belong to the selected client workspace, so completed recordings and transcripts stay with that workspace without adding completed-call activity to a sales opportunity. Recordings shows available video and activity; failed or unconfirmed entries do not prove a playable video exists.
Use an eligible Client Admin or internal admin or executive account in an accessible client workspace with Video access. AI rep calls are not included in Self-serve plans. Public HTTPS pages can be approved, but private addresses, credentials and unsupported destinations are refused. Client browser sessions do not inherit your login; secure test-account connections are not available. The browser cannot save records, send messages, book meetings or export data. Never paste passwords or cookies into Main instructions.
If the rep cannot start, follow the displayed error before retrying. An allowance-reached message means wait until the next UTC day. For a generic startup failure, open Recordings, select Review call and expand startup failed under Call activity. Keep the Call reference and available error details when reporting the problem. For a processing recording, select Refresh recordings and reopen Review call. A failed or unconfirmed entry does not prove a playable video exists. Do not start another call just to recover a recording.
No. Archive and Remove disable calls and clear approval while preserving saved versions, recordings and history. Restore returns the rep as a draft; review and approve it before reuse. In the SalesHive preset library, restore an existing preset instead of adding a duplicate.
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