Phone Issues
Review outbound calls the phone provider could not complete, and check suspected invalid numbers before removing them.
On this page
Overview
Phone issues lists outbound calls the phone provider could not complete for the selected client, so you can review possibly bad numbers before anyone removes them. Each row shows the contact and company, the number dialed and its type, the issue, the caller and From Number, and the call time. Suspected invalid number means the provider could not reach the number; it may be invalid or only temporarily unreachable. Call failed is any other provider failure and does not prove the number is invalid. Marked invalid means the call was saved as Invalid Number. Numbers are never removed from this page. Older failures may have no detailed reason, and a missing record does not prove a number is valid.
How to use this page
Open Phone issues
In Call History, select Phone issues beside the total at the top of the filters. The report opens for the selected client and shows the last 7 days. Select Back to call history to return.
Choose dates and search
Set From and Through, and optionally type a phone number, contact, company or caller name in Search, then select Apply. A range can cover up to 31 days. Dates and times are Eastern Time. If the dates are invalid or the range is longer than 31 days, the page asks you to choose valid dates.
Filter by issue type
Select All failures, Suspected invalid, Other failures or Marked invalid. The count above the table shows failed attempts, not unique numbers, so one number can appear more than once.
Read each failure
The Issue column shows the label, a short explanation and any provider error and SIP codes. The Caller column shows who placed the call and the From Number used. Up to 50 calls show per page; use Previous and Next to move between pages.
Review the call before acting
Select Review call to open that call in Call History. Listen to or read the call there, and choose Invalid Number in its Result dropdown only when you are sure the number is bad. Saving Invalid Number removes the number from the contact and blocks it for this client.
What the buttons do
- Back to call history
- Returns to Call History for the same client.
- Apply
- Reloads the report for the chosen From and Through dates and Search text, keeping the selected issue type.
- All failures / Suspected invalid / Other failures / Marked invalid
- Filters the report by issue type. The selected type is shown in bold.
- Review call
- Opens the matching call in Call History, where you can review it and correct its result.
- Previous / Next
- Moves between pages of 50 failed attempts.
Common questions
Is a Suspected invalid number definitely bad?
Does this page remove or change numbers?
Why does a number appear more than once?
Why can I not find an older failed call?
Why do I only see my own calls?
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Category: Platform · Outbound