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What is Net Promoter Score (NPS)?

The Net Promoter Score (NPS) is a metric used to gauge customer satisfaction and loyalty. It is calculated by asking customers how likely they are to recommend a company's products or services on a scale of 0 to 10, and then subtracting the percentage of detractors from the percentage of promoters. NPS can be used to benchmark a company's performance against its competitors, or track changes in customer satisfaction over time. It is also sometimes used as a predictor of business growth.

Sales Development
What are some tips for tracking a Net Promoter Score (NPS)?

1. Keep track of your customer feedback.

2. Look for patterns in customer behavior.

3. Use surveys to gather customer feedback.

4. Monitor changes in customer satisfaction levels.

5. Calculate your Net Promoter Score regularly.

What are the benefits of tracking a Net Promoter Score (NPS)?

NPS provides sales teams with valuable feedback from customers that can be used to improve the sales process. Additionally, NPS can help sales teams identify potential areas of improvement and monitor customer satisfaction levels over time. By tracking NPS, sales teams can ensure they are providing the best possible experience to their customers and driving long-term growth for their business.

What are the different types of Net Promoter Scores (NPS)?

There are four different types of Net Promoter Scores: EXCELLENT, GOOD, FAIR, and POOR.

The EXCELLENT NPS score is given to respondents who give a score of 9 or 10. This means they are highly likely to recommend your company to others.

The GOOD NPS score is given to respondents who give a score of 7 or 8. This means they are somewhat likely to recommend your company to others.

The FAIR NPS score is given to respondents who give a score of 6 or below. This means they are unlikely to recommend your company to others.

The POOR NPS score is given to respondents who give a score of 0 to 5. This means they are very unlikely to recommend your company to others.

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Founded in 2016, SalesHive has grown from a team of two to now employing hundreds of US-Based sales development reps, while simultaneously building one of the most innovative approaches to modern sales development, all without raising any funding. By combining our highly experienced team and groundbreaking proprietary technology, we’ve booked tens of thousands of meetings for over 200 B2B clients across every major industry.

We built SalesHive on the premise that modern sales development was flawed, and the companies building outsourced programs were only contributing to that. Our unique approach empowers clients to build industry leading Sales Development programs that deliver real results with the assurance of total transparency, flexible month-to-month contracts, and flat-rate pricing.

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