The Net Promoter Score (NPS) is a metric used to gauge customer satisfaction and loyalty. It is calculated by asking customers how likely they are to recommend a company's products or services on a scale of 0 to 10, and then subtracting the percentage of detractors from the percentage of promoters. NPS can be used to benchmark a company's performance against its competitors, or track changes in customer satisfaction over time. It is also sometimes used as a predictor of business growth.

NPS provides sales teams with valuable feedback from customers that can be used to improve the sales process. Additionally, NPS can help sales teams identify potential areas of improvement and monitor customer satisfaction levels over time. By tracking NPS, sales teams can ensure they are providing the best possible experience to their customers and driving long-term growth for their business.

There are four different types of Net Promoter Scores: EXCELLENT, GOOD, FAIR, and POOR.

The EXCELLENT NPS score is given to respondents who give a score of 9 or 10. This means they are highly likely to recommend your company to others.

The GOOD NPS score is given to respondents who give a score of 7 or 8. This means they are somewhat likely to recommend your company to others.

The FAIR NPS score is given to respondents who give a score of 6 or below. This means they are unlikely to recommend your company to others.

The POOR NPS score is given to respondents who give a score of 0 to 5. This means they are very unlikely to recommend your company to others.